At Branded Drops, customer satisfaction is our top priority. If for any reason you’re not completely happy with your purchase, we’re here to help! Below are the details of our return policy:
1. Return Window
You have 7 days from the date of receipt to return your item(s) for a refund or exchange. After this period, we cannot offer a return or refund.
2. Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging with all tags and labels still attached.
- If the item is damaged or defective, please contact us within 7 days of receipt for a replacement or refund.
3. Non-Returnable Items
Certain items are exempt from returns, including:
- Gift cards
- Downloadable software products
- Some health and personal care items (for hygiene and safety reasons)
4. How to Return an Item
To return an item, please follow these steps:
- Contact Us: Send an email to princegoyal63636@gmail.com with your order number and the reason for the return. Our customer service team will guide you through the process.
- Package Your Return: Ensure your item is securely packaged to prevent damage during transit.
- Ship the Return: Once you’ve received the return instructions, send the item back to the address provided. Please note that customers are responsible for return shipping costs unless the item is defective or damaged.
5. Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed and applied to your original method of payment within 7-10 business days. Shipping charges are non-refundable.
6. Exchanges
If you wish to exchange an item, please send us an email at princegoyal63636@gmail.com. Depending on stock availability, we will exchange the product for the same or a similar item.
7. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days at princegoyal63636@gmail.com with a photo of the damage or defect. We will either send a replacement or issue a full refund.
8. Contact Us
For any questions or concerns regarding your return, please don’t hesitate to reach out to our support team at princegoyal63636@gmail.com. We’re here to assist you!